Refund policy

Refund & Exchange Policy

At Rahi, we take pride in the quality and craftsmanship of every product we create. We carefully inspect our products before they are shipped to ensure they meet our quality standards.

Please read the following policy carefully before placing your order.

1. General Policy

1.1 No Returns or Exchanges

We currently do not offer returns or exchanges under normal circumstances.

An order is considered to be under normal circumstances when:

The product received matches the product ordered.
The product is delivered without any manufacturing defect.
The product meets Rahi's quality standards.
The product is as described and shown at the time of purchase.

Once an order has been successfully delivered and meets the above conditions, it cannot be returned or exchanged due to a change of mind, preference, size selection, or any other personal reason.

1.2 Quality Assurance

At Rahi, we take quality assurance seriously. Every product goes through quality checks during the manufacturing, finishing, and packaging stages.

Our team carefully checks products for visible defects, damage, inconsistencies, and workmanship issues before dispatch. We also take precautions during packaging and handling to minimize the possibility of damage during shipment.

2. Defective Products

If you receive an item with a manufacturing defect or damage that occurred before or during delivery, please contact us within 48 hours of receiving your order.

Claims reported after 48 hours may not be considered.

2.1 How to Report a Defect

To report a defective product, please contact our customer support team:

Phone: +92 315 4313590
Email: rahixrh@gmail.com

Please provide the following information:

Order number or reference number
A clear description of the issue
Clear photos showing the defect
A clear video, if necessary, to demonstrate the issue
Any other relevant information requested by our team

Please retain the product, original packaging, tags, and other order-related materials until your claim has been reviewed.

3. Defective Product Return Process

If your claim is approved, our team will provide you with instructions regarding the return of the product.

The process will generally be as follows:

Contact Rahi within 48 hours of receiving your order and provide the required details and evidence.
Our team will review the information and determine whether the claim qualifies under our defective-product policy.
If approved, you will be provided with return instructions.
Pack the product securely and return it according to the instructions provided by our team.
Once we receive the product, our team will inspect it to verify the reported issue.
If the defect is verified, Rahi will determine the appropriate resolution in accordance with this policy.

Return shipping or other applicable charges may be the responsibility of the customer unless otherwise communicated by Rahi.

4. Inspection & Investigation

Once a returned product is received, Rahi may conduct an inspection to verify the reported defect.

The review may include:

Physical inspection of the product
Review of photographs or videos submitted by the customer
Review of the order and product details
Assessment of packaging and shipping condition
Internal quality-control review

This process helps us determine whether the issue qualifies as a manufacturing defect or another eligible issue under this policy.

5. Refunds, Replacements & Store Credit

If a defect is verified, Rahi may, at its discretion, offer one of the following resolutions:

Replacement of the product
Store credit
Refund, where applicable

A refund is considered only in eligible and exceptional cases after the reported issue has been reviewed and verified.

Please note that refunds or replacements are not automatically guaranteed simply because a defect has been reported. The final resolution will depend on the outcome of our inspection and investigation.

6. Non-Eligible Claims

The following situations generally do not qualify for a return, exchange, replacement, or refund:

Change of mind after placing an order
Incorrect size selected by the customer
Preference-related issues
Normal wear and tear
Damage caused after receiving the product
Improper use, washing, storage, or handling
Failure to follow product care instructions
Minor variations that are considered normal for the product or material
Claims submitted after the specified 48-hour reporting period

7. Final Decision

Rahi reserves the right to make the final decision regarding refunds, replacements, or store credit based on the findings of our quality assessment and investigation.

Our team will review each eligible claim individually and communicate the available resolution to the customer.

Contact Us

If you have any questions regarding our Refund & Exchange Policy or believe you have received a defective product, please contact us: